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SSIE
Seasoned SaaS Implementation Expert
Head of Delivery | SaaS Implementation Expert | Founder, Women's Empowerment Platform
Central Coast, New South Wales, Australia
Description
This professional is a seasoned expert with over 25 years in SaaS, technology, and operations, specializing in transforming complex delivery processes into streamlined, outcome-focused implementations. As Head of Delivery at a leading SaaS provider, they excel in customer onboarding and ensuring that clients see value from day one. Passionate about empathy and accountability in leadership, this professional also founded a platform dedicated to supporting women through midlife and motherhood, emphasizing the human side of business.
Key Roles
- •Successfully managed and delivered multiple high-stakes SaaS implementations across the Asia-Pacific region, enhancing customer satisfaction and operational efficiency.
- •Established and led the regional PMO at a leading organization, introducing frameworks that significantly improved project delivery and governance.
- •Pioneered Agile transformations tailored to customer outcomes, resulting in enhanced collaboration and delivery practices across teams.
- •Founded a vibrant community platform that advocates for authenticity and connection among women navigating midlife and motherhood.
- •Instrumental in delivering critical projects for major clients, consistently achieving high standards on time and within budget.
Education
- •Advanced Diploma in Business from a recognized institution
- •Advanced Diploma in Program Management from a recognized institution
- •Certificate IV in Information Technology from a local TAFE
- •Certificate IV in Accounting from a local TAFE
- •High School Certificate in English from a regional high school
Focus Areas
SaaS ImplementationCustomer OnboardingProject ManagementAgile DeliveryOperational Clarity
Industries
SaaSTechnologyBusiness OperationsCustomer Success
Geographical Coverage
AustraliaAsia-Pacific
Stage
GrowthScalingTransformation
Personal Interests
StorytellingCommunity BuildingCreative SolutionsEmpathy in Leadership
Meet Me
Hi, I'm a passionate advocate for clarity and calm in complex delivery environments. I thrive on ensuring that customers not only succeed but thrive from the start. Alongside my corporate journey, I founded a platform where I connect with women navigating midlife and motherhood, focusing on authenticity and real-life experiences. I believe in the power of empathy and accountability in leadership and enjoy fostering environments where everyone can flourish.
Personas
Delivery Champion
- •Spearheaded end-to-end customer implementations, ensuring alignment between customer needs and technical solutions.
- •Developed structured delivery frameworks that improved project visibility and accountability across teams.
Superpowers
Superpowers not available
Sweet Spot
This professional excels at the intersection of operational clarity and empathetic leadership, driving successful SaaS implementations and fostering strong customer relationships. Their ability to navigate complexity and ambiguity allows them to create structured environments where teams thrive and clients achieve their desired outcomes.
Functional Skills
Project Management
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End-to-End Delivery- Expert in managing all aspects of project delivery from initiation to closure, ensuring alignment with customer needs.
•
Framework Design- Established PMO frameworks that standardized processes and improved governance across teams.
•
Agile Transformation- Led initiatives that integrated Agile methodologies into delivery practices, enhancing responsiveness to customer needs.
Customer Success
•
Onboarding Excellence- Focused on customer onboarding strategies that ensure clients realize value from their implementations quickly.
•
Stakeholder Engagement- Developed strong relationships with stakeholders, facilitating effective communication and collaboration.
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Feedback Utilization- Actively incorporates client feedback to drive continuous improvement in service delivery.
Operational Strategy
•
Process Optimization- Skilled in identifying areas for improvement in operational processes to enhance efficiency and effectiveness.
•
Change Management- Guides teams and clients through organizational changes with clarity and support.
•
Performance Metrics- Develops and monitors KPIs to ensure projects are on track and meeting strategic goals.
User Manual
This professional thrives in collaborative environments that value empathy and accountability. They prefer clear communication and alignment on objectives early in the process, enabling a focus on delivery excellence. Engaging with teams and clients to foster a shared understanding of goals and motivations is key to ensuring everyone is on the same page as they work towards successful outcomes.
Education
- •Advanced Diploma in Business from a recognized institution
- •Advanced Diploma in Program Management from a recognized institution
- •Certificate IV in Information Technology from a local TAFE
- •Certificate IV in Accounting from a local TAFE
- •High School Certificate in English from a regional high school
Focus Areas
SaaS ImplementationCustomer OnboardingProject ManagementAgile DeliveryOperational Clarity
Industries
SaaSTechnologyBusiness OperationsCustomer Success
Geographical Coverage
AustraliaAsia-Pacific
Stage
GrowthScalingTransformation
Personal Interests
StorytellingCommunity BuildingCreative SolutionsEmpathy in Leadership