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Customer Success & Revenue Growth Strategist
Customer Success & Revenue Growth Leader | Advisor & Coach
Singapore, Singapore
Description
This executive is a seasoned commercial leader with over 15 years of experience building and scaling client-facing revenue organizations across Southeast Asia, India, and the US. Combining expertise in customer success, sales alignment, and digital advertising operations, they drive revenue growth, client retention, and operational excellence. Passionate about coaching, this leader supports executives in developing self-awareness and breaking limiting patterns to lead with clarity in fast-paced, ambiguous environments. Their strategic approach blends insight-driven engagement with lasting impact, making them a trusted advisor to startups and enterprises alike.
Key Roles
- •Led and expanded a 75-person customer success organization across multiple Southeast Asian markets, overseeing a multi-million dollar portfolio at a leading global digital platform.
- •Transformed customer-focused service functions into revenue-aligned partners, significantly improving client retention, upsell, and influence.
- •Directed a global shared services center supporting customer success teams across Australia, Europe, and Asia in response to regional market disruptions.
- •Achieved notable incremental revenue growth through strategic client servicing and upsell management of sizable teams.
- •Launched and scaled regional operational frameworks enabling cross-market execution for major professional networks.
Education
- •MBA in Human Resource Management from a reputable North American university
- •Undergraduate degree in Marketing from a recognized business school
Focus Areas
Customer SuccessRevenue GrowthSales & Operations AlignmentLeadership Coaching & MentorshipGo-to-Market StrategyTeam Scaling & RestructuringCross-Functional CollaborationOperational Excellence
Industries
Digital AdvertisingTechnologySaaSE-commerceMedia
Geographical Coverage
Southeast AsiaIndiaUnited States
Stage
Growth StageScale-upEnterprise
Personal Interests
Leadership DevelopmentCoachingCross-Cultural Team BuildingContinuous Learning
Meet Me
I specialize in aligning sales, customer success, and operations teams to unlock revenue growth and build scalable client organizations across diverse markets. Over the years, I have developed a leadership style centered on long-term impact, coaching leaders to cultivate greater awareness and overcome limiting behaviors as they scale. When not immersed in strategy and team development, I enjoy exploring ways to make leadership more reflective and values-driven.
Personas
Revenue Growth Enabler
- •Co-manages multi-million dollar revenue portfolios across diverse regional markets.
- •Aligns sales and customer success teams into cohesive revenue-focused units.
- •Implements performance-linked incentives to enhance client retention and upsell.
Superpowers
Superpowers not available
Sweet Spot
Thrives at the intersection of commercial strategy, team scaling, and leadership development—particularly within fast-evolving technology and digital advertising sectors. Excels in guiding client-facing teams and their leaders through complex growth challenges by embedding operational discipline with human-centered coaching.
Functional Skills
Revenue & Customer Success Management
•
Regional Revenue Portfolio Oversight- Managed large revenue portfolios collaborating closely with sales leadership to co-own revenue results.
•
Client Retention & Upsell Strategies- Implemented incentive realignment and early customer success engagement to boost retention and adoption rates.
•
Global Shared Services Development- Created shared services centers enabling sustained customer success operations across multiple geographies following market disruptions.
Team Scaling & Operational Excellence
•
Leadership of Large Regional Teams- Directed teams ranging from mid-30s to 75 members across customer success, client solutions, and operations functions in multi-country contexts.
•
Operating Model Creation- Developed playbooks, onboarding processes, and execution models to scale high-performing client solutions teams effectively.
•
Cross-Functional Program Management- Led process improvements, forecasting enhancements, and operational transformations within major technology and advertising organizations.
Leadership Coaching & Advisory
•
Executive Coaching Frameworks- Developed coaching models to enhance leaders’ self-awareness, decision-making clarity, and overall effectiveness.
•
Mentorship & Strategic Advisory- Advises startups and founders on go-to-market strategies, organizational growth, and operational readiness in diverse Southeast Asian markets.
•
Leadership Development for Emerging Leaders- Coaches managers and leaders to navigate ambiguity and scale with purpose, accountability, and resilience.
User Manual
Best engaged through collaborative and transparent dialogue focused on aligning commercial objectives with leadership development. Prefers structured communication, clear accountability, and a long-term coaching approach that balances operational rigor with human insight. Thrives in dynamic settings valuing cross-functional cooperation and cultural sensitivity.
Education
- •MBA in Human Resource Management from a reputable North American university
- •Undergraduate degree in Marketing from a recognized business school
Focus Areas
Customer SuccessRevenue GrowthSales & Operations AlignmentLeadership Coaching & MentorshipGo-to-Market StrategyTeam Scaling & RestructuringCross-Functional CollaborationOperational Excellence
Industries
Digital AdvertisingTechnologySaaSE-commerceMedia
Geographical Coverage
Southeast AsiaIndiaUnited States
Stage
Growth StageScale-upEnterprise
Personal Interests
Leadership DevelopmentCoachingCross-Cultural Team BuildingContinuous Learning