Fractional First
EDTM

Experienced Digital Transformation Manager

Senior Project Manager | Service Delivery Manager | Digital Transformation & Customer Experience Strategist

Singapore, Southeast Asia

Description

This seasoned executive brings over a decade of expertise leading digital transformation and technology delivery across public and private sectors in Southeast Asia. Combining rigorous project management, Agile and Scrum proficiency, and a creative multimedia background, this leader effectively bridges technical and business teams. Known for managing complex, multi-workstream programs and driving operational excellence, the executive consistently delivers measurable value to large-scale clients in government and multinational industries.

Key Roles

  • •Managed and delivered digital transformation and customer experience programs valued up to multi-million dollars across government and multinational sectors.
  • •Led cross-functional teams of up to 20 members across multiple concurrent workstreams, ensuring stakeholder alignment and mitigating delivery risks.
  • •Championed robotic process automation initiatives that eliminated weeks of manual work and increased operational efficiency for major clients.
  • •Built and operate an independent coaching and wellness business focused on personalized client development and digital brand growth.
  • •Advanced rapidly to senior project management roles while mentoring junior professionals in Agile and Scrum best practices, delivering comprehensive SDLC solutions.

Meet Me

Hi, I’m a passionate project and service delivery professional specializing in digital transformation that elevates customer experiences. I blend technical expertise, Agile methodology, and a creative multimedia background to connect technology with the human aspect of business. Outside work, I channel my energy into coaching and wellness, which enriches my holistic approach to leadership and teamwork.

Personas

Digital Transformation Leader

  • •Directed large-scale, multi-workstream digital programs for government entities and multinational corporations.
  • •Demonstrates deep proficiency in Agile and Scrum frameworks along with end-to-end software delivery.
  • •Skilfully manages stakeholders by balancing business objectives with technology capabilities.

Superpowers

Superpowers not available

Sweet Spot

Excelling in high-pressure digital transformation settings where technical discipline, customer-centric strategy, and creative problem-solving converge, this leader connects cross-functional teams and stakeholders to drive operational excellence and meaningful business impact.

Functional Skills

Project & Delivery Management
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Multi-Workstream Coordination- Oversaw up to eight concurrent workstreams with teams ranging from 2 to 20 members across diverse technology and business domains.
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Stakeholder Engagement & Risk Management- Maintained alignment among cross-organizational stakeholders, mitigated project risks, and managed expectations throughout complex transformation initiatives.
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Agile & Scrum Facilitation- Led Agile ceremonies, mentored junior project managers, and applied Scrum methodologies to sustain team velocity and delivery effectiveness.
Customer Experience & Design Thinking
•
CX Strategy & Roadmap Development- Crafted omni-channel service transformation plans for public sector service centers, enhancing service delivery for thousands of users.
•
User Journey Mapping & Workshop Facilitation- Facilitated collaborative workshops with executives and large teams to identify customer pain points and co-create innovative solutions.
•
Process Automation & Innovation- Led implementations of robotic process automation that reduced manual workloads by weeks and boosted operational efficiency.
Creative & Technical Production
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Multimedia & AV Production- Directed and produced corporate multimedia campaigns, events, and digital content, integrating video, animation, and motion graphics.
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Brand & Content Development- Established and manage a coaching and wellness brand through strategic content planning and social media engagement.
•
Technical Skills & Tools- Proficient with a suite of tools including Jira, Tableau, Figma, UiPath, Adobe Creative Suite, and major 3D design software.

User Manual

This professional thrives when engaged in initiatives that require bridging technical delivery with strategic customer outcomes. Clear communication, timely feedback, and collaborative problem-solving are essential. Providing autonomy within a structured framework enables connection of teams and delivery of measurable transformation. The executive is motivated by purposeful work that fosters customer experience improvements and innovation.

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Education

  • •Bachelor of Science in Digital Communication and Multimedia from a top-tier UK university
  • •Professional diplomas in Computer Animation and 3D Visual Effects from reputable international media schools
  • •Diploma in Information Systems Security and Assurance from a leading regional polytechnic

Focus Areas

Digital TransformationProject & Program ManagementAgile / Scrum DeliveryService Delivery ManagementCustomer Experience StrategyDesign ThinkingRobotic Process Automation (RPA)Process Mapping & Optimization

Industries

Public SectorFinancial ServicesTelecommunicationsAviationOil & GasTechnology

Geographical Coverage

SingaporeSoutheast Asia

Stage

GrowthEnterpriseTransformation

Personal Interests

Coaching and Personal DevelopmentMultimedia and Creative ProductionDigital Content CreationUser Experience and DesignTechnology Innovation

Certifications

Certified Scrum Master (Scrum Alliance)Advanced Robotic Process Automation CertificationDigital Transformation and Change Management ProgramRegional Quality and Service Excellence CertificationsPeople Development and Innovation TrainingBalanced Scorecard and ISO & OHSAS Standards Certification