Fractional First
EFC

Experienced Fractional COO

Fractional Chief Operating Officer | Operational Transformation Leader

Singapore, Singapore

Description

This executive brings over 25 years of global experience in operational transformation within financial services and fintech sectors across Asia-Pacific, Europe, and the Caribbean region. Skilled in navigating post-merger integrations, redesigning multi-jurisdictional operating models, and scaling operations, they blend strategic foresight with practical execution to enhance efficiency, governance, and client experience. Certified in PMP®, Six Sigma Black Belt, and Scrum Master, this professional masterfully combines disciplined process frameworks with agile methodologies to translate board-level strategy into operational outcomes that align people, technology, and compliance across diverse cultures.

Key Roles

  • •Delivered payment transformation programs enhancing processing efficiency and compliance by 20% across multiple offices in the Asia-Pacific region and developed Target Operating Models adopted as operational standards.
  • •Spearheaded post-merger integrations and carve-outs involving client services, HR, finance, and IT functions with 99% SLA adherence throughout transitions.
  • •Accountable for fiduciary business operations with a mid-seven-figure budget and a team of over 40, driving governance enhancements that reduced control issues by 25%.
  • •Directed global decommissioning and rollout of trust administration platforms impacting hundreds of users across nine jurisdictions, improving productivity by 15%.
  • •Achieved over 15% procurement cost reductions in the shipping sector through supply chain optimization and vendor consolidation.

Meet Me

Hello, I’m a seasoned operational leader with a global career spanning more than 25 years, specializing in operational transformation and post-merger integration within financial services and fintech environments. I excel at translating complex boardroom strategies into streamlined operational realities while managing multi-jurisdictional compliance and cultural nuances. Certified in PMP, Six Sigma, and Scrum, I combine rigorous process discipline with agile methodologies to drive efficiency and enhance client satisfaction. Outside of work, I am passionate about sustainability and emerging AI applications in project management.

Personas

Operational Transformation Leader

  • •Led multi-location payment and operational transformation initiatives increasing efficiency by up to 20% and standardizing operating models across the Asia-Pacific region.
  • •Expertise in governance framework re-engineering and aligning operational controls to reduce risk and compliance challenges in multinational financial services operations.
  • •Proven success in driving post-merger integrations and carve-outs with near-perfect service-level adherence and smooth transition management.

Superpowers

Superpowers not available

Sweet Spot

This executive thrives at the intersection of complex operational challenges, cultural sensitivity, and compliance rigor. Their extensive expertise in global financial services operations, combined with certifications in agile delivery and process improvement, uniquely positions them to drive scalable transformation in regulated, multi-jurisdictional settings.

Functional Skills

Operational Transformation & Governance
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Operating Model Redesign- Designed and implemented Target Operating Models embraced across multiple Asia-Pacific offices to improve efficiency and regulatory compliance.
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Governance Frameworks- Led governance enhancements reducing control issues by a quarter within fiduciary business units.
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Risk and Compliance Management- Integrated risk controls and compliance safeguards across diverse jurisdictions, aligning teams and technological systems.
Post-M&A Integration & Program Management
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Integration & Carve-out Leadership- Directed seamless multi-departmental integrations maintaining 99% SLA adherence while balancing client service, HR, IT, and finance requirements.
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Agile and Waterfall Delivery- Certified project manager proficient in blending agile and traditional approaches tailored to complex project demands.
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Portfolio and Change Management- Managed portfolios exceeding mid-seven-figure budgets, delivering digital automation and transformation initiatives that boosted client satisfaction.
Client & Stakeholder Management
•
Private Banking & Trust Operations- Provided advisory services to ultra-high-net-worth clients and financial institutions on optimizing operations, mitigating risks, and adopting new technologies.
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Cross-Cultural Leadership- Built and led diverse teams across continents, fostering collaboration and mentorship that reduced turnover and enhanced performance.
•
Contract Negotiation & Procurement- Optimized supply chains and decreased costs by renegotiating supplier agreements and consolidating vendor relationships.

User Manual

Engage this leader with clear strategic directives where independent design and execution of operational frameworks are critical. They value open communication, data-driven decision-making, and cultural awareness. This executive excels in organizations that embrace both structured processes and agile practices while encouraging continuous learning and innovation in transformation agendas.

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Education

  • •Diploma in Management Accounting from a leading global professional body
  • •Associate degree in Business Administration from a reputable regional institution

Focus Areas

Operational TransformationPost-M&A IntegrationProcess OptimizationGovernance & ComplianceProject & Program ManagementAgile DeliveryMulti-jurisdictional Operations

Industries

Financial ServicesPrivate Banking & TrustFintechFund AdministrationShipping & LogisticsProfessional Services

Geographical Coverage

Asia PacificEuropeCaribbeanSingapore

Stage

StartupsSmall and Medium EnterprisesMultinational CorporationsPost-M&A Integration

Personal Interests

Agile and Scrum MethodologiesData Visualization and DashboardingSustainability and ESG PracticesContinuous Professional LearningCross-Cultural Leadership

Certifications

Project Management Professional (PMP®)Lean Six Sigma Black BeltScrum Master CertificationCertified Scrum Product OwnerAI in Agile Delivery – Professional DevelopmentCertified Advisor for Cloud Accounting PlatformsIntroductory Masterclass in Corporate ESG and Sustainability